If you do not like the products you received or if you would like to change or cancel your order, you will be responsible for the shipping costs yourself. You can use a shipping service provider of your choice and send the package to the address below.

Please also contact us by email or telephone so that we can identify your package. Once we have received the goods, you will either receive a new product or your money back.

Please return your exchange to the following address:

Carry Products GmbH
Mastenweg 1
37619 Hehlen

If your delivery is faulty*, please contact us by email or telephone. We will then send you a return slip as soon as possible, which you can use to send your package back free of charge. If you are not satisfied or change/cancel your order, you will be responsible for the shipping costs yourself. Once we have received the goods, you will either receive a new product or your money back.

Please send your return to the following address:

Carry Products GmbH
Mastenweg 1
37619 Hehlen

*A delivery is faulty if you received an incorrect product, a product is missing or a product is broken.

In our shop! Products become more and more sustainable the longer you use them, and so do our CARRY Bottles. That is why we have designed our bottles to be robust and durable. If a lid gets lost, broken or you just want a second one to change - you will find the Lid including sealing disc, and only the Sealing disc, in our shop.

You should clean the cap of your CARRY Bottle regularly to avoid odors and bacteria. Pro Tip: Remove the sealing disc for cleaning so that the space between the lid and the seal is also properly cleaned. Then let both parts dry and then put the sealing disc back in.

You can clean the cap by hand with a dishwashing brush or the CARRY Brush. Or you can put it in the dishwasher - we recommend placing the sealing disc in the cutlery basket and the lid on the shelf above the glasses.

The print on the CARRY Bottle is quite solid and durable - however, it can come off over time.

We print the bottles using an energy-saving UV printing process with organic colors. This has the advantage that production is much more sustainable. At the same time, the print is not quite as strong as if it were baked on. Our tests have shown that the print can still withstand 500 dishwasher cycles without any problems :)

To protect the print, make sure that no sharp objects (such as keys in your backpack or knives in the dishwasher) scratch the print. Sand can also cause the color to rub off.