Shipping and delivery

We ship all our orders with DPD, which ensures safe and fast transport to your desired address. Whether it's your home, to the office or for delivery to your neighbours, reliable delivery is our top priority. With the shipment you will also receive your own tracking number via email. With DPD shipment tracking you can track your shipment on www.dpd.com/tracking jederzeit den Stand der Auslieferung abrufen. Bitte beachte, dass die Lieferung an gesetzlichen Feiertagen (abhängig vom Bundesland) nicht erfolgen kann. Vor dem Versand der bestellten Ware verpacken wir sie immer sicher und bedarfsgerecht. Gerade Glas ist ein zerbrechliches Material, aber mit verschiedenen Einlagen und Polsterungen haben wir einen Weg gefunden, deine Produkte bestens zu verpacken. Transportschäden kommen so gut wie nicht vor. Sollte trotzdem einmal etwas beschädigt ankommen, bitten wir dich, das Paket nicht anzunehmen und direkt an uns zurück zu schicken.

We ship within Europe. The shipping and packaging costs are calculated as a flat rate per package and amount to 2,90€ within Germany, 9,90€ to countries of the EU and to Switzerland. For mailing we charge 0,90€ within Germany, for mailing to foreign countries 1,20€. If you have any questions about shipping, please feel free to send us an e-mail to hallo@carrybottles.com.

The delivery time for our products is usually about 2-3 days and within the EU 5-7 days. Please note that on Sundays and holidays there is no delivery of parcels.

Exchanges and returns

If your delivery is faulty, we will send you a return note free of charge within a few days. If you are not satisfied with your order or if you change/cancel it, you will have to pay the shipping costs yourself. Please contact us in such cases by e-mail or phone. After receipt of the goods you will either get a new product or your money back.