Delivery & Shipping

We send all our packages with DPD, which ensures safe and fast transport to your desired address. Whether to your home, office or to drop off with your neighbors, reliable delivery is our highest priority. When you ship your package, we will also send you your own tracking number by email. You can use the DPD shipment tracking at www.dpd.com/tracking to check the status of your delivery at any time. Please note that delivery cannot be made on public holidays (depending on the federal state). Before shipping the ordered goods, we always pack them safely and according to your needs. Glass in particular is a fragile material, but with various inserts and padding we have found a way to pack your products in the best possible way. Transport damage is almost non-existent. If something does arrive damaged, we ask you not to accept the package and send it back to us directly.

We ship within Europe. The shipping and packaging costs are calculated as a flat rate per package and amount to €3.90 within Germany, €9.90 to EU countries and €19.90 to Switzerland. For letter mail we charge €0.90 within Germany and €1.20 for international mail. If you have any questions about shipping, please send us an email to hallo@carrybottles.com.
For orders over 40€, shipping to Germany is free.

The delivery time for our products from the shop is usually around 1-3 days and within the EU 5-7 days. Please note that no parcels are delivered on Sundays and public holidays.

Exchange and return

If your delivery is faulty, we will send you a return slip free of charge within a few days. If you are not satisfied or want to change/cancel your order, you will have to pay the shipping costs yourself. In such cases, please contact us by email or phone. After we receive the goods, you will either receive a new product or your money back.