Shipping and delivery

We ship all our packages with DPD, which ensures safe and fast transport to your desired address. Whether it's your house, office or your neighbors, reliable delivery is our top priority. With the shipment you will also receive your own tracking number by email. This way you can track your shipment with the DPD tracking system. www.dpd.com/tracking jederzeit den Stand der Auslieferung abrufen. Bitte beachte, dass die Lieferung an gesetzlichen Feiertagen (abhängig vom Bundesland) nicht erfolgen kann. Vor dem Versand der bestellten Ware verpacken wir sie immer sicher und bedarfsgerecht. Gerade Glas ist ein zerbrechliches Material, aber mit verschiedenen Einlagen und Polsterungen haben wir einen Weg gefunden, deine Produkte bestens zu verpacken. Transportschäden kommen so gut wie nicht vor. Sollte trotzdem einmal etwas beschädigt ankommen, bitten wir dich, das Paket nicht anzunehmen und direkt an uns zurück zu schicken.

We ship within Europe. The shipping and handling costs are calculated as a flat rate per package and amount to 2,90€ within Germany, 9,90€ to countries of the EU and 19,90€ to Switzerland. For mailing orders we charge 0,90€ within Germany, for mailing orders abroad we charge 1,20€. If you have any questions about shipping, please feel free to send us an email to hallo@carrybottles.com.

The delivery time for our products is usually about 1-3 days and 5-7 days within the EU. Please note that parcels are not delivered on Sundays and public holidays.

Exchanges and returns

If your delivery is faulty, we will send you a return note free of charge within a few days. If you are not satisfied with your order or if you change/cancel it, you will have to pay the shipping costs yourself. Please contact us in such cases by e-mail or phone. After receipt of the goods you will either get a new product or your money back.